Pushing the Pace in
a Resurgent Sri Lanka
a Resurgent Sri Lanka
The Bank's core values based on integrity, care, passion, teamwork and service underpin its vision to be a world-class Sri Lankan bank. They cut across all aspects of daily life, including relationships with investors, customers, employees, regulators, local communities and other stakeholders.
The values of the Bank are instilled in several ways. At the time of induction, employees learn how values impact on the Bank's core competencies, while these are reinforced during day-to-day work as well as formal performance evaluations.
| Core Competencies | Value Drivers | ||||
| Customer focus | Service | Care | Passion | ||
| Superior execution | Integrity | Passion | Care | ||
| Openness to innovation and change | Passion | Service | Teamwork | ||
| People leadership and development | Care | Teamwork | Passion | ||
| Growth and commercial mindset | Passion | Service | Teamwork | ||
| Teamwork | Care | Passion | Service | ||
A higher degree of onus and expectation is placed on the Senior Management Team for the achievement of the Bank's core competencies within the values framework. While we emphasize service excellence and business growth that lead to value creation for shareholders, we ensure that these are achieved within our values by upholding ethical and transparent business practices.